Refund Policy

1. The 14-day full-refund window

If you change your mind within 14 calendar days of your initial purchase or annual renewal, you're entitled to a full refund of $588. No questions, no exit-survey, no "let me transfer you to retention."

To request your refund, email support@forkaia.com with the subject line "Refund Request" from the email address on your account. We'll process the refund to your original payment method within 5–10 business days.

2. After day 14 — pro-rated refunds

If you cancel after the 14-day window, we issue a pro-rated refund for the unused portion of your annual membership, calculated like this:

If you'd prefer, you can keep platform access through the end of your paid term instead of taking the pro-rated refund — just tell us when you cancel.

3. How to request a refund

1. Email support@forkaia.com from the address on your account;
2. Subject: "Refund Request";
3. Optionally, tell us why — feedback helps us improve, but it's not required;
4. We confirm receipt within 1 business day;
5. Refund hits your original payment method within 5–10 business days.

4. What's not refundable

To keep the policy honest for everyone, a few things sit outside the refund framework:

• Documents already issued. If you've already received an Official Offer Letter, Completion Certificate, Recommendation Letter, LinkedIn Endorsement, or other verified credential, you keep those documents. The membership refund does not invalidate them.
• Stripe processing fees on chargebacks. If you dispute a charge with your bank instead of asking us for a refund, Stripe charges us a non-refundable dispute fee. We won't charge that back to you, but it slows everything down. Please email us first.
• Free trials and promotional credits. Trial periods and promo-code credit have no refundable cash value.
• Account terminations for cause. If we terminate your account for violating our Terms of Service (fraud, abuse, harassment, intellectual-property infringement, etc.), refunds are at our discretion.

5. University-sponsored memberships

If a university paid for your membership directly under a partnership agreement, refunds are handled through the university — not directly with you. Contact your university's Forkaia® liaison or email support@forkaia.com and we'll route it.

6. Refunds from automatic renewals

Auto-renewals get the same 14-day full-refund window. If you forgot to cancel before your annual renewal date and didn't intend to renew, email us within 14 days of the renewal charge and we'll fully refund it — no problem.

7. Cancellation vs. refund

These are different actions:

• Cancellation stops your next automatic renewal. You keep platform access until the end of your paid term.
• Refund returns money for the current term. Use the request process above.

You can do either or both. If you ask for a refund, your account is cancelled too.

8. Disputes & chargebacks

If you have a problem with your membership, email us first at support@forkaia.com. We're a small team and we read every message. Filing a chargeback before contacting us slows everything down for both sides and may result in your account being suspended pending resolution.

If you've contacted us and we haven't resolved it in 14 days, you're absolutely entitled to dispute the charge through your card issuer.

9. Contact

FORKAIA CORPORATION
Refund requests: support@forkaia.com
Legal notices: legal@forkaia.com
Website: forkaia.com